Frequently Asked Questions (FAQ) – Sanskriti Exports

Welcome to the FAQ section of Sanskriti Exports. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you still need help, feel free to Contact Us.

1. What products does Sanskriti Exports offer?

We specialize in a curated selection of:

  • Spiritual idols and divine figurines

  • Stainless steel kitchenware items

  • Unique home décor and gifting pieces

2. Do you ship internationally?

Yes, we offer worldwide shipping. Your favorite products from Sanskriti Exports can be delivered to most countries around the globe.

3. How long does shipping take?

  • Within India: 3–7 business days

  • International: 7–15 business days depending on the destination and customs clearance

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use that number to track your order on our Order Tracking page or the courier’s website.

5. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • UPI & Net Banking (India)

  • PayPal (International)

  • Wallets like PhonePe, Google Pay, etc.

6. Is Cash on Delivery (COD) available?

Yes, COD is available for orders within India. COD is currently not available for international orders.

7. Are your spiritual idols made from authentic materials?

Absolutely. All idols are made using high-quality materials such as brass, marble, polyresin, or terracotta, and crafted by skilled artisans to preserve authenticity and cultural value.

8. Can I return or exchange a product?

Yes, we have a 7-day return and exchange policy. Please ensure the item is unused, in original packaging, and returned within 7 days of delivery. For more info, visit our Return Policy.

9. What if I receive a damaged or wrong item?

In case of a damaged or incorrect product, please email us at support@sanskritiexports.com with photos of the item within 48 hours of delivery. We’ll arrange a replacement or refund.

10. Are your products suitable for gifting?

Yes! Many of our items—especially spiritual idols and home décor—are ideal for gifting during festivals, weddings, housewarmings, or spiritual occasions.

11. How do I care for stainless steel kitchenware?

Clean using mild dish soap and avoid abrasive scrubbers. Dry immediately after washing to maintain shine and prevent water spots.

12. How do I contact customer support?

You can reach our support team via:

  • Gmail : Support@sanskritiexports.com

  • Phone : +91 9555666085 (Mon–Sat, 9 AM – 6 PM IST)